Privacy Policy

Introduction

PineCrew Napa Tree Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, request services, or communicate with us. By using our services or website, you consent to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule services, contact us by phone or email, or submit forms through our website. This information may include your name, address, phone number, email address, property details, and specific service requirements. We also collect payment information when you engage our services, though credit card details are processed securely through third-party payment processors.

When you visit our website, we may automatically collect certain technical information including your IP address, browser type, device information, pages visited, and time spent on our site. This data is collected through cookies and similar tracking technologies to improve website functionality and user experience.

How We Use Your Information

We use the information we collect for the following purposes:

• •Providing tree care services, including scheduling, service delivery, and follow-up communications
• •Responding to your inquiries, questions, and service requests
• •Preparing estimates, invoices, and other service documentation
• •Processing payments and maintaining financial records
• •Improving our website, services, and customer experience
• •Sending service reminders, seasonal maintenance tips, and promotional offers (with your consent)
• •Complying with legal obligations and protecting our rights

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• •Service Providers: We may share information with trusted third-party vendors who assist us in operating our business, such as payment processors, scheduling software, and communication tools. These providers are contractually obligated to protect your information.
• •Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect the safety and rights of our company, employees, or customers.
• •Business Transfers: If PineCrew Napa Tree Services is acquired by or merged with another company, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and understand how visitors interact with our site. Cookies are small data files stored on your device that help us recognize returning visitors and remember your preferences. You can control cookie settings through your browser, though disabling cookies may limit certain website functionality.

We may use third-party analytics services such as Google Analytics to collect aggregated data about website usage. These services may use cookies to track visitor behavior across multiple websites. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure server hosting, encrypted data transmission, password protection, and restricted access to personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Once information is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

You have the right to access, correct, or delete the personal information we hold about you. You may also opt out of receiving promotional communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly. California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information (though we do not sell personal information).

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe as required by applicable law.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by PineCrew Napa Tree Services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes have been posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For more information about our services, please visit our homepage or contact us directly.